Privacy policy

Cyderes is committed to protecting the privacy of individuals who interact with our organization by engaging us for Services or visiting our website (“Users” and “Visitors”).

This Privacy Policy applies to data provided on or through the Cyderes website located at Cyderes.com and our Cyderes Mobile Application[1] available in Mobile Application Marketplaces[2]. It also describes the choices available to you with regard to the use of your personal information and how you can access, update, manage, export and request deletion of your information. The use of information collected shall be limited to the purposes of providing information regarding Cyderes and its offerings (“Services” for the purposes of this policy).

When Users access the Cyderes Mobile Application as part of the services we provide, please note that we process your personal information solely on your instructions. The governing terms for such processing includes the categories of data processed, purposes of processing, security measures, and data subject rights are set out under the terms of contract with you as applicable. This Privacy Policy applies only to the limited extent we collect and use mobile application usage analytics, device information and authentication information as detailed below to maintain and improve the functionality, security, and performance of our services to you.

Things you should know

1. What information we collect

When a Visitor contacts Cyderes and/or requests information about Cyderes, we may collect the Visitor’s name, email address and other contact information as required, so that we may fulfill the Visitor’s request.

For Users of the Cyderes Mobile Application, in addition to collecting the information above, we may on your permission collect the following, as necessary to ensure Service functionality and delivery:

Device Information:

We collect certain information about the device you use to access our mobile application. This may include the device type, operating system version, and universal unique device identifiers (UUIDs). UUIDs are only collected if you grant permission for push notifications. We use this information to support analytics, maintain the security of our services, and to enable secure delivery of push notifications.

Application Usage Data

We collect information about how you interact with our application, such as the screens you view, features you use, session length, error reports, and other standard usage metrics provided through analytics tools. Some of this data may be associated with your account, while other information is collected in an aggregated or anonymized form. This data helps us monitor performance, improve features, detect misuse, and ensure the security of our platform.

Location Data

During sign-in, our authentication provider may at your choice, request approximate location information to help verify your identity and protect against unauthorized access. This information is used for security and account validation only. We do not collect or retain precise GPS data, track your location, or use your location for any other purpose.

Some information provided to us may individually identify a Visitor or User, and that information may be referred to in this Privacy Policy as “Personal Information.”

2. How we use your information

Cyderes uses information, including Personal Information, as supplied by you to provide the Services, examples of which may be fulfilling requests by you to be contacted and marketing in line with your consent.  Cyderes utilizes third-party tools such as software, Software-as-a-Service or cloud applications to help facilitate some of these internal operations. We respect your privacy, and we limit disclosure of your personal information to the extent necessary.

Cyderes only collects the minimum amount of Personal Information we believe is required to interact with Users, limited to contact information provided by you without which we would not be able to communicate with you regarding our services.   

3. Sharing your information

Compelled Disclosures

Where Cyderes is compelled by the government or law enforcement to share your data, in order to respond to investigations, court orders, legal process, or to investigate, prevent or take action, or as otherwise required by law, we may provide such data to government authorities in order to comply and will promptly notify you and provide a copy of the request, unless we are legally prohibited from doing so. 

Third Party Service Providers

Please be aware that third party websites that may be accessed through our site may collect your Personal Information. Cyderes does not share your Personal Information with those websites and is not responsible for their privacy practices. Please check the applicable Privacy Policy of those sites.

For Users of the Cyderes Mobile Application, we may share Personal Information with trusted service providers, including mobile app analytics providers, only to the extent necessary to provide our services. In accordance with the California Consumer Privacy Act (CCPA), we do not sell, give or trade any Personal Information that we obtain from you to any third party for data mining or marketing purposes. To exercise your Right to Access, Right to Know, your Right to Deletion, or your Right to Opt-out, please submit a request to privacyofficer@cyderes.com.

4. Keeping your information secure

It is our intent to keep all your Personal Information private and confidential. We follow generally accepted standards to protect Personal Information submitted to us, both during transmission and once we receive it.

This includes the use of industry-standard encryption to safeguard information both in transit and at rest within our databases and systems. These safeguards are designed to prevent unauthorized access, disclosure, or misuse of your information.

However, as no method of transmission over the Internet or method of electronic storage is known to be 100% secure, please note that we cannot guarantee absolute security. By sharing your Personal Information with Cyderes, you understand and acknowledge this.

5. Subscriptions

By providing Cyderes with your e-mail address you may be subscribed to our newsletter(s) or provided with requested information. You may choose to stop receiving communications from us by following the unsubscribe instructions included in each of these emails, or you can contact us.

To be in compliance with Canadian Anti-Spam Legislation, Commercial Electronic Messages(CEMs) are sent with your consent, and you may unsubscribe at any time, if you do not wish to continue to receive emails from Cyderes.  We will retain your information for as long as you remain on our mailing list.

6. Retention  

We will retain your personal information for as long as needed to fulfill the purpose for which we collected it and for a reasonable period thereafter in order to comply with legal requirements, or where we have a legitimate interest in doing so.

7. Use of cookies

Cyderes uses a technology called “cookies” to store session information. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a website’s computer and stored on your computer’s hard drive. We use session ID cookies. A session ID cookie expires when you close your browser. If you reject cookies, you may still use our site, but your ability to use some areas of our site may be limited. You may change your acceptance and revoke cookies at any time.

As is true of most websites, we automatically gather and store internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to help us understand customer preferences and improve our website experience accordingly. Click the “manage cookies" in the bottom right of this website to update your cookie preferences.

Mobile Identifiers

Our mobile application uses device and application identifiers, and local storage mechanisms (such as secure storage or preferences saved on your device). These technologies allow us to recognize your device, maintain session information, support security features, enable push notifications, and analyze how the application is used to improve our services.

Some of this information is collected automatically to ensure the proper functioning of the app, while other identifiers may be used for analytics or to enhance security. You can manage certain permissions, such as push notifications or device identifiers, through your device settings. Disabling or restricting these identifiers may limit some functionality of the application.

8. Cooperation with Data Protection Authorities in the EU and UK

Cyderes commits to cooperating with EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO), and will comply with the advice given by such authorities with regard to the processing of personal data transferred from the EU and the UK. If you wish to access, correct, update or request deletion of your personal data, you can do so at any time by contacting the Privacy Officer at privacyofficer@cyderes.com.

Compliance with EU-US Privacy Framework and the UK Extension to the EU-U.S. DPF

Cyderes (Inclusive of Cyderes Group LLC and the Herjavec Group Corp), is certified and complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal data received from the United Kingdom (UK) and European Union (EU) to the United States. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF, the EU-U.S. DPF Principles shall govern.

To learn more about the EU-US DPF and the UK Extension to the EU-U.S. DPF program, and to view our certification, please visit the website here. As participants of the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF program, we are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Where information is transferred to a third-party, Cyderes shall remain liable under the EU-U.S. Data Privacy Framework if the third-party processes such personal information in a manner inconsistent with the principles.

Cyderes commits to resolving complaints in compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.  EU and UK individuals with inquiries or complaints regarding our handling of their personal data should contact us at privacyofficer@cyderes.com or at our address:

Cyderes

13323 Holmes Road,

Kansas City, MO 64145

For complaints which may remain unresolved, Cyderes shall cooperate with the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO). As a last resort and under certain circumstances, UK and EU individuals with residual privacy complaints may invoke a binding arbitration option before the EU-US Data Privacy Framework Panel. For questions related to this Privacy Policy, contact Shehryar Butt, Chief Privacy Officer at privacyofficer@cyderes.com.

9. Other important privacy information 

Information about Children

The Cyderes website, product and services are not intended for or targeted at children under the age of 16, and we do not knowingly or intentionally collect Personal Data about children under the age of 16. If you believe that we have collected Personal Data about a child under the age of 16, please contact us at privacyofficer@cyderes.com.

Cyderes may update this Privacy Policy from time to time to ensure we are undertaking best practices and fulfilling legal obligations around your privacy. We encourage you to periodically review this page for the latest information on our privacy practices.

 

[1] Cyderes Mobile Application, is an application accessible to specific Users receiving our Services.

[2] For the purpose of this Privacy Policy, Mobile Application Marketplaces means official online stores and distribution platforms where the Cyderes Mobile Application is officially made available for download.

 

Updated October 15, 2025